We return treated effluent to nature while nurturing our delicate ecosystems and their inhabitants. Since HRSD has provided municipal environmental services to Virginia government agencies, sharing technical expertise and resources.

More than 50 agencies have benefited from environmental monitoring and analysis, training and consulting—all provided. HRSD has been protecting public health and the waters of Hampton Roads by effectively treating wastewater in the Hampton Roads service area since For more information about HRSD click here. HRSD bills customers for its wastewater treatment services.

Water Heaters

Customers in cities that do not utilize our billing system will receive two separate bills for water-related services: Through HRUBS, customers receive one combined bill for water, wastewater and related public services rather than multiple bills. HRSD does not provide testing of water for residents. Residents can contact their local Water Utilities to see if water testing service is offered there, contact the local extension service office, or seek private companies offering water testing for more information.

For most customers, HRSD's wastewater treatment charge is based on the amount of water used per billing period. For each billing period, the Water Utility reads the water meter and provides HRSD with the total amount of water consumed for that period. HRSD wastewater rates are assessed annually by the commission. All rate changes are effective on July 1st of each year. You can view our current rate schedule here. Accounts without water meters are billed a flat daily rate based on the number of days in the billing period.

Customers who use large quantities of water that is not discharged to the sanitary sewer water used for irrigation, swimming pools, etc.

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Wastewater facility charges cover the cost of treatment and conveyance capacity consumed by new development or redevelopment, which results in increased wastewater volume or higher strength waste. Facility charges are applied to any sewer or sewer system discharging into HRSD facilities and any increase to existing service.

For development occurring at a property previously connected to an existing sanitary sewer tap, the applicable facility charge will be waived for equivalent flow capacity. If a property previously served by a septic tank is connected to the sewer system, the applicable facility charge will be waived for equivalent flow capacity. These fees are collected to recover the costs of operating and maintaining the sanitary sewer. The sanitary sewer system transports wastewater used tap water through municipal-owned pipes to larger HRSD interceptor pipes.

Your meter read schedule can be obtained from your local Water Utility provider. Accounts in good standing that are flagged for further review will not incur late fees or service shut off while the account is under review customers owing late fees incurred prior to the account being flagged are still responsible for any outstanding balances. Your account is both established and terminated through your local Water Utility.

Your HRSD or HRUBS account is automatically opened when you request water service through your local Water Utility and is mandatory for any property with an open water account that is connected to city sewer lines. We recommend that customers with swimming pools enroll in our Flat Rate Program. This offers the advantage of allowing you to precisely budget your HRSD expenditures for the year. This rate is based on average residential water consumption rates for single family homes and does not consider water used for pools and irrigation.

To see the current flat rate amount please view our current rate schedule.

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HRSD does not process name changes. You can only change account ownership by contacting your local Water Utility. If you are having trouble logging in, you can reach us directly at between the hours of 8: You will receive a final bill sent to your forwarding address. If you are relocating within the HRSD service location and require water service, a new account will be established for the new service address.

You will receive a separate bill. Any previous outstanding balances may be transferred to the new account. Only the primary customer can add an authorized third party to the account. The authorized third party is able to make payments and request billing information. An authorized third party is not financially responsible for the bill.

Cabins, camping

Please contact your local Water Utility to obtain your meter read schedule. All disputes regarding water usage should be directed to your Water Utility.

If your residence or business does not have a private water shutoff valve, contact your local Water Utility to have service shut off at the water meter. HRSD charges per cubic feet of water or a minimum daily rate charge whichever is greater. For detailed information please see Payment Methods. You can enroll in automatic payments through our payment service provider Invoice Cloud. Yes, online bill pay service can be accessed through Invoice Cloud. Invoice Cloud will allow you to view invoices, make payments, and enroll in auto pay and paperless billing, and view payment history.

No, we are not affiliated with any third party bill pay service. Third party payment centers often charge additional fees. HRSD provides no fee payment options. Payments made through third parties are not guaranteed to reach us in time to stop late payment fees, delinquency fees, prevent interruption, or restore water services after interruption. We recommend using our official Payment Methods to ensure timely payment application.

If you are experiencing a financial hardship you may be eligible for a payment extension. Payment extensions can be setup by calling at and selecting option 5. Payment extensions are for exactly two weeks from the date of request. There are many organizations that assist with paying utility bills. You can start by dialing on your mobile device or contact one of the local organizations listed below.

You can absolutely have a friend or family member pay your account. The information they will need to provide in order to make a payment on your behalf is: For privacy reasons we do not provide detailed account information to any unauthorized third party. We install both tankless and traditional water heaters by best brands in the industry.

Water heater repair and installation can be potentially dangerous endeavors, creating the risk of electrocution, gas leaks and other hazards, depending on what type of hot water heater you have. But with A T Large Plumbing, you can trust our team for professionalism, attention to detail and careful craftsmanship so you can rest easy that the job is done safely.

We happily take on Residential and Commercial Accounts for: Water Heater Repairs We can quickly restore water heaters to full working order, saving you both water and energy. Have you noticed any of the following: